Handling Wastewater Crisis Communications in the Instant Information Age (Webinar by Water PIO)

7/8/2020 3:30pm - 4:30pm

Event date: 7/8/2020 3:30 PM - 4:30 PM Export event

VRWA 2020 Conference Presenter - Open to All


Water and wastewater utilities must meet their growing expectations for information, especially during crisis situations. This webinar will walk attendees through today’s communications landscape, showing how they can improve overall customer communications to set up success during a crisis.  The session will then walk through the key components of a crisis communication plan and show how it integrated into a utility’s over  emergency management plan.  We will then show how the plan applies to wastewater communications and present a case study where a plan was successfully implemented during a 500,000-gallon spill.  Because of how the  communications were carried out, the utility’s reputation improved after the spill.

1 Water / Wastewater CPE


Printable Flier



Mike McGilll, President of WaterPIO


Betty Green, EPA Training Specialist


Webinar Time: 

Wednesday, July 8, 2020




$10 -  VRWA Members

$20 -  Non-Members



Webinar Link will be emailed to you after registration is complete.