This interactive virtual workshop is designed for utility employees who potentially face conflicts with co-workers and customers, and who want to learn techniques to effectively resolve and manage conflict. Upon completion, participants will learn:
• Causes of conflict
• Conflict Styles (self-assessment)
• Communication techniques to resolve conflict
• Positive attitude and language
2.5 W/WW Mgmt CPEs
PRE-REGISTRATION IS REQUIRED
Class Limited to 30
Printable Flyer
Instructor:
Margie Hamner, Starfish Consulting
Class Times:
Tuesday, December 12, 2023
10am - 12:30pm
Location:
Webinar
Cost:
$50 VRWA Members
$70 Non-members
Registration deadline: December 8, 2023